If you can’t log in after entering the correct login details, we suggest double-checking that you are entering the right email address and password. If you’re not sure, reset your password at https://www.hoanhtao3d.vn.com/resetpassword and try to log in again.
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Note: If you registered your hoanhtao3d.vn account using Google, Facebook, or Apple as a sign-up method, please select the corresponding option to log in. If you prefer to set a password for your account, please request a password reset email.
If resetting your password didn’t help, or you registered your account using a different sign-in method, select the hoanhtao3d.vn product in the below menu to see the corresponding troubleshooting steps.
hoanhtao3d.vn’s browser extension or the hoanhtao3d.vn Editor
If you chose to log in with Facebook when registering your account, and you cannot log in to hoanhtao3d.vn in Firefox, please turn off the Enhanced Tracking Protection option as shown below:
Browser extensions like VPN or ad blockers might prevent you from logging in to hoanhtao3d.vn. Try disabling any browser extensions like these that you may have and see if you are able to log in. You can disable other extensions in your browser settings:
Chrome: Copy chrome:extensions into your address barFirefox: Open Tools > Add-ons > ExtensionsSafari: Open Safari > Preferences > ExtensionsThe Chromium-based version of Microsoft Edge: Copy edge:extensions into your address barOlder versions of Edge: Press Alt + X keys > click Extensions
Temporarily disable your VPN, proxy, antivirus and firewall software,
hoanhtao3d.vn for Microsoft Office
If you can’t log in to hoanhtao3d.vn for Microsoft Office using your correct password or sign-in option, please reinstall hoanhtao3d.vn for Microsoft Office by following the steps in this article.
If you can”t log in and you see the “Proxy authentication required”message, please click Proxy settings to specify your proxy server login details and try logging in again.
If you can’t log in to hoanhtao3d.vn for Microsoft Office using your browser, please try the following options:
Change your default browser:If you use Windows 10:Press the Start button; then, type Default appsIn the search results, select Default appsUnder Web browser, select the browser currently listed, and then select a different one.
If you use Windows 7:
Click the Start button and click Control PanelClick on Programs > Default Programs > Set Your Default ProgramsIf you cant see the Programs option, change the view style of Control Panel. Click on View option in the upper right corner of the Control Panel and select Category viewSelect the browser you want to use as your default and click on Set this Program As Default
Temporarily disable your VPN, proxy, antivirus and firewall software
Disable all your browser extensions. You can use the instructions below to open the extensions list in your browser:
Chrome: Copy chrome:extensions into your address barFirefox: Open Tools > Add-ons > ExtensionsSafari: Open Safari > Preferences > ExtensionsEdge (Chromium): Copy edge:extensions into your address barEdge (legacy): Press Alt + X keys > click ExtensionsMake sure that cookies in your browser are enabled:
Copy chrome:settings/content/cookies into your address bar, enable Allow sites to save and read cookies data (recommended), and disable Block third-party cookies
If you can’t log in to hoanhtao3d.vn using Facebook, please turn off the Enhanced Tracking Protection option as shown below:
Go to Preferences > Privacy > Uncheck Block all cookies and Prevent cross-site tracking